Shop

Mikołów, ul. Szarotek 1
telefon: +48  600 469 731
godziny otwarcia: 11.00 - 17.30

Contact

delivery and returns

 

Shipping costs and delivery time

We ship worldwide. The shipping charge depends on your delivery country and your purchase amount. If your items are in stock your order is normally shipped from our warehouse within 1-2 business days form receiving your order. Most of our shipments are handled by GLS and Fedex.

When your order is packed and on its way, you will receive an e-mail from GLS/ Fedex with a tracking number and an estimated date of the delivery.Tables, large furniture and larger orders: We ship your order with special carrier, depending on the country of delivery. You will be contacted directly by email after you placed the order with more information about delivery time and dates. Please see below for estimated delivery times.

Returns

You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please contact us atbiuro@loftyou.pl if you want to return a product or use the return form.

After you have received the items you ordered, you may carefully examine and try the items within the period of 14 days, but only in a manner as you would if you examined the products in our store or any other offline reseller. If the items or packing have been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.

If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping cost. The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However the refund will not be paid before we have received the items at our warehouse.

RETURN SHIPPING

The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. For larger orders we can arrange for the return, but the shipping charge is still to be paid by you, and is still your responsibility. The items you want to return are your responsibility until they reach our warehouse. Damage done while returning / shipping the product to our warehouse is your responsibility. Please make sure you pack the return safely to prevent any damage to the products or boxes, as this will affect the value of the product, and thus our possibility to resell the item. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

Please send the product to the following address:
Rolnicza 75 F
Mikołów 43-190